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Terms of Use

Last updated: October 14, 2026

These Terms of Use (the “Terms”) govern access to and use of the Pico platform, website and related services (collectively, the “Service”) provided by Hammerbeam Software (“Hammerbeam,” “we,” “us” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

1. The Service

Pico is a platform for patient and clinic management, provided to participating organizations and their authorized users. The Service is currently offered in an early-access form; features may change, be added or be removed at any time. The Service is an administrative tool only — it does not provide medical advice, diagnosis or treatment, and it is not intended for use in emergencies.

2. Accounts and access

Access to the Service requires an account created or authorized by us or by a participating organization. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us promptly at support@bypico.com of any suspected unauthorized use. We may suspend or disable accounts to protect the Service or its users.

3. Acceptable use

You agree not to:

4. Customer data

As between you and Hammerbeam, you and the participating organization retain all rights to the data submitted to the Service (“Customer Data”). You grant us the rights needed to host, process and display Customer Data for the purpose of providing the Service. Our handling of personal information is described in our Privacy Policy. Organizations are responsible for ensuring they have the necessary rights and consents to submit Customer Data, including any patient information, and for complying with laws applicable to their use of the Service.

5. Intellectual property

The Service, including its software, design and branding, is owned by Hammerbeam and its licensors and is protected by intellectual property laws. Except for the limited right to use the Service under these Terms, no rights are granted to you in the Service.

6. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE.

7. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAMMERBEAM WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS IF NO SUCH AMOUNTS WERE PAID.

8. Termination

You may stop using the Service at any time. We may suspend or terminate access to the Service at any time, including for breach of these Terms. Sections of these Terms that by their nature should survive termination will survive, including Sections 4 through 7.

9. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be communicated through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

10. Governing law and contact

These Terms are governed by the laws of the jurisdiction in which Hammerbeam Software is organized, without regard to conflict-of-laws principles. Questions about these Terms should be directed to support@bypico.com.